Canadian Resort & Travel Association

CustomerCount sponsors Canadian Resort Conference

April 9, 2015

CustomerCount, a leading online enterprise customer feedback management system, has confirmed its Silver-level sponsorship of the 2015 Canadian Resort Conference (CRC).

The Canadian Resort Development Association (CRDA) conference takes place from 9-10 September at the Pan Pacific Vancouver hotel in in British Columbia.

CustomerCount is a flexible, online customer feedback solution providing intuitive real-time reporting on guest satisfaction through custom-built surveys. Originally built with the timeshare industry in mind, this platform specializes in segmenting customer data from call center operations, sales tours of timeshare properties, and customers’ vacation experiences.

CustomerCount fluidly pushes real-time information to key decision-makers, enabling organizations to better understand their performance levels and adjust accordingly to gain a competitive edge.

Robert A. Kobek, RRP, president of CustomerCount, said the company had two main reasons for sponsoring the CRDA conference.

‘Global market’

“First, we want to demonstrate our support for CRDA, especially since the timeshare industry is placing an ever-growing focus on the Canadian landscape,” he said. “Second, CustomerCount is available in 40 languages. The fact that CRC attendees represent the global market makes this an extremely attractive conference.”

At CRC 2015, CustomerCount will sponsor the photo delegate list. This invaluable tool provides a visual aid to the names of attendees, enabling   them to better identify the people they want to meet during the conference.

CRC is an annual event that draws senior-level decision-makers from Canada, the United States, Mexico, the Caribbean and beyond. With interactive sessions and extended networking, it provides plenty of opportunities for attendees to meet with international and domestic delegates, make new business contacts and form strategic partnerships.

This year’s conference will focus on the future growth of the Canadian resort marketplace, the global vacation ownership industry, consumer trends, technology advances, product diversification, experience enhancements and more.

Panel sessions will include a mix of the new entrants and seasoned veterans, who will provide varied opinions on issues affecting the industry. Attendees will come away with valuable insights on all that Canada has to offer to companies looking to expand there as well as insights on how to attract Canadian vacationers to other destinations.

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