Introducing Voices Of Vacation Ownership

Thirty years in resort management teaches you a few things. Joe Nahman has learned more than most.

In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Joe Nahman — President of RMC Resort Management, Hilton Head Accommodations, Resort Source, and Epic Vacations — for a masterclass in what it actually takes to build lasting relationships with vacation owners.

Joe shares the management principles that have driven his success across three decades, why service will always be the foundation of great hospitality, how to think about the full lifecycle of an owner from day one to long-term loyalty, and what technology and AI are changing — and what they never will.

If you manage resorts, lead teams, or work with vacation owners in any capacity, this one is packed with practical wisdom you can use immediately.

The vacation ownership industry is changing fast, and the resorts that adapt will be the ones that thrive.

In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Michelle DuChamp, Head of Vacatia Partner Services, to unpack the forces reshaping the industry right now. From consolidation and branding to resale platforms, rental innovations, and the tech transforming resort management, Michelle brings a frontline perspective on what independent resorts need to know to stay competitive and keep owners satisfied.

If you run a resort, advise one, or invest in vacation ownership, this episode is essential listening.

What does it take to build a vacation ownership destination from the ground up? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Francisco Del Castillo to unpack the power of ecosystem thinking in tourism development — and why the industry’s next big opportunity might be closer to the equator than you think.

Francisco shares why sustainable destination growth requires private-public collaboration, local community involvement, and a long-term mindset — and why emerging markets like Ecuador are quietly becoming one of the most compelling opportunities in vacation ownership today.

If you’re watching where the industry is heading next, this is the conversation to start with.

What does the future of vacation ownership actually look like? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Michael Finn, Chief Development Officer of Blue Water Group, to explore how the industry is moving far beyond traditional timeshares — into a world of yachts, private jets, and curated luxury experiences.

Michael shares how vacation ownership is evolving into a full lifestyle ecosystem, the opportunities this creates for high-end clientele, and what it means for the industry’s next chapter.

If you’re watching the future of luxury travel take shape, this conversation is where it starts.

Is technology reshaping vacation ownership as we know it? In this episode of Voices of Vacation Ownership, we sit down with a leading voice from SPI Software to explore how cloud systems, Ai, and data analytics are transforming the way the industry operates — from smarter decision-making to seamless system integration and what the future holds for resort operators and owners alike.

How Ai is Revolutionizing Vacation Ownership Customer Service

In this episode, industry expert Jason Tremblay shares how Ai is transforming customer engagement in vacation ownership, reducing costs, and enhancing brand reputation through real-time social media responses and personalized interactions.

What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product…and still come out standing?

In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what’s coming ne

This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and foster trust in the vacation ownership industry.

Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure.

In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innovation and collaboration.