We are pleased to introduce “Voices of Vacation Ownership,” a new series of professionally produced interviews featuring leaders throughout our industry. Discover the business behind the getaway.
Business-to-business engagement and open discussion remains a core mission of CRTA. This year, we are enhancing our efforts to showcase and elevate our members.
Is technology reshaping vacation ownership as we know it? In this episode of Voices of Vacation Ownership, we sit down with a leading voice from SPI Software to explore how cloud systems, Ai, and data analytics are transforming the way the industry operates — from smarter decision-making to seamless system integration and what the future holds for resort operators and owners alike.
How Ai is Revolutionizing Vacation Ownership Customer Service
In this episode, industry expert Jason Tremblay shares how Ai is transforming customer engagement in vacation ownership, reducing costs, and enhancing brand reputation through real-time social media responses and personalized interactions.
What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product…and still come out standing?
In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what’s coming ne
This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and foster trust in the vacation ownership industry.
Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure.
In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innovation and collaboration.
In this premier episode of Voice of Vacation Ownershio, Gaetan Babin and Jonathan Stoker discuss the evolving landscape of the vacation ownership industry, emphasizing the shift from a sales-first mindset to one focused on customer engagement and post-sale experiences.
