Canadian Resort & Travel Association
Voices Of Vacation Ownership Logo

We are pleased to introduce “Voices of Vacation Ownership,” a new series of professionally produced interviews featuring leaders throughout our industry. Discover the business behind the getaway.

Business-to-business engagement and open discussion remains a core mission of CRTA. This year, we are enhancing our efforts to showcase and elevate our members.

Introducing Voices Of Vacation Ownership

Introducing Voices Of Vacation Ownership cover photo.CRTA YouTube Channel
  • The Ecosystem Approach: How Collaboration Is Shaping the Future of Tourism

    What does it take to build a vacation ownership destination from the ground up? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Francisco Del Castillo to unpack the power of ecosystem thinking in tourism development — and why the industry’s next big opportunity might be closer to the equator than you think.

    Francisco shares why sustainable destination growth requires private-public collaboration, local community involvement, and a long-term mindset — and why emerging markets like Ecuador are quietly becoming one of the most compelling opportunities in vacation ownership today.

    If you’re watching where the industry is heading next, this is the conversation to start with.

  • The Future of Vacation Ownership: Experiences Over Assets

    What does the future of vacation ownership actually look like? In this episode of Voices of Vacation Ownership, Gaetan Babin sits down with Michael Finn, Chief Development Officer of Blue Water Group, to explore how the industry is moving far beyond traditional timeshares — into a world of yachts, private jets, and curated luxury experiences.

    Michael shares how vacation ownership is evolving into a full lifestyle ecosystem, the opportunities this creates for high-end clientele, and what it means for the industry’s next chapter.

    If you’re watching the future of luxury travel take shape, this conversation is where it starts.

  • Are resorts using technology the wrong way?

    Is technology reshaping vacation ownership as we know it? In this episode of Voices of Vacation Ownership, we sit down with a leading voice from SPI Software to explore how cloud systems, Ai, and data analytics are transforming the way the industry operates — from smarter decision-making to seamless system integration and what the future holds for resort operators and owners alike.

  • Reducing Costs and Building Trust with Ai in Travel Industry

    How Ai is Revolutionizing Vacation Ownership Customer Service

    In this episode, industry expert Jason Tremblay shares how Ai is transforming customer engagement in vacation ownership, reducing costs, and enhancing brand reputation through real-time social media responses and personalized interactions.

  • Legal Foundations and Future Trends in Timeshare Industry with Robert Webb

    What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product…and still come out standing?

    In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what’s coming ne

  • The Power of In-Person Networking at GNEX

    This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and foster trust in the vacation ownership industry.

  • The Power of Mindset in High Performance Leadership for Timeshare Sales

    Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure.