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Canadian Resort & Travel Association

CRTA MEMBER NEWS

ArriveCAN process ‘unacceptable,’ LeBlanc says after scathing audit

Source: Global News

The government agencies behind ArriveCAN “repeatedly failed” to follow best practices in the development of the now controversial application, Canada’s auditor general says. Auditor General Karen Hogan released a long-awaited report Monday that blasted the Canada Border Services Agency (CBSA), Public Health Agency of Canada (PHAC), and Public Services and Procurement Canada, the departments responsible for ArriveCAN.

Safety, affordability key priorities for international travellers to Europe

Source: Travel Press

European tourism types are in an optimistic mood these days as they anticipate a strong performance from key long-haul markets in 2024.

However, the latest Long-Haul Travel Barometer (LHTB) by the European Travel Commission (ETC) and Eurail BV notes that travellers are displaying greater reluctance to visit Europe in the initial four months of the year.

Mixed Emotions On A Return To West Maui

Source: Travel Weekly

"The Hawaii Tourism Authority continues to encourage mindful travelers to visit Maui to help support the community's recovery," said public affairs officer Ilihia Gionson.

He reiterated the authority's request that visitors come with "respect and compassion, support local businesses, engage in cultural experiences and care for the community and environment by participating in volunteer work with nonprofit organizations seeking visitor assistance."

Shortage of inspectors, controllers behind worrying downgrade to Canada's air travel regime: union head

Source: National Post

The head of Canada’s air traffic controller union said he’s frustrated that the government has not shared with him the results of a UN agency audit that badly downgraded the country’s air travel regulatory, oversight and inspection regime. He said he’s wondering what the government might be hiding.

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Source: Wired

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy. The chatbot provided inaccurate information, encouraging Moffatt to book a flight immediately and then request a refund within 90 days

What’s New In Orlando For The Holidays

Source: Travel Industry Today

With a Family Day and Spring Break on the horizon, Orlando is sure to be in the spotlight for many Canadians. And with more than two dozen new experiences set to amuse, entertain, and dazzle in the theme park capital, here’s a look at just some of what’s new for the upcoming holidays, and beyond.

Canadian Resort & Travel Association

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